Terms & Conditions



If you do not agree with any of the Terms of Use, do not use this site.
Mod One Ltd reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such
modifications, alterations, or updates.
This site is owned by:-
Mod One Ltd, 153 Magdalen Street, Norwich, Norfolk, NR3 1NF

Mod One Ltd may change these terms and conditions from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st January 2011. E&OA

Our Promise To You

Mod One Ltd promises to treat all its customers fairly, as we would like to be treated ourselves. If you have any query at all about any aspect of our service, please don’t hesitate to contact us on 0845 475 69 67 or email info@modone.co.uk

Here you can read about our services, terms and conditions, customer privacy statement, and in case you should need it our complaint procedures.

Welcome to Mod One Ltd

Mod One Ltd provides our service to you subject to the following conditions. If you visit or shop at Mod One Ltd or
http://www.modone.co.uk, you accept these conditions.

Please read them carefully.

Customer Information – Terms of Sale

The following terms and conditions of sale constitute a binding agreement between Mod One Ltd and its customers which applies to all purchases made on the Mod One Ltd website.

We remind customers that these terms and conditions do not affect your statutory rights. Please read them carefully, you may print a copy for future reference. By printing you agree not to change these Terms of Sale presented by us. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.

Making a Purchase

Ordering online from Mod One Ltd is easy. All card transactions are processed by PayPal and take place on a secure server – we accept all major Credit and Debit cards.

Just add the required items(s) to your shopping basket and follow the prompts displayed.

Your acceptance of these Sale Terms by clicking on the “confirm order” button represents an offer of contract from you only; it is not binding until accepted by us.

Any errors or omissions in any sales literature, despatch note, invoice or other documentation or any information issued by us from time to time shall be subject to correction without liability on our part.

The responsibility is yours for ensuring the accuracy of any order submitted by you, and for the giving of such information as is necessary relating to the Sale Terms and delivery, enable us to deliver the goods to the billing address notified by You.

We will send you an email accepting your order. Your goods will follow accompanied by a dispatch note issued to you.

Please note: We reserve the right to refuse your order for any reason.

Placing Orders

By our terms, you must be 18 or over to place orders (make a contract) with Mod One Ltd.

Falsifying this document is a serious offence; we will prosecute to the full extent of the law. We may also make age verification checks before processing any order.


Retail selling prices include value added tax where applicable, at the U.K. standard rate. This is not a TAX invoice. We are constantly ‘price checking’ all major competitors to keep the prices low, to give you the customer great service and value.

Postage & Dispatch

All delivery dates are given in good faith but are subject to all matters beyond the control of the Company: including acts of God, strikes, lockouts and delay by suppliers.

Delivery will normally** be next working day (Monday to Friday not inc bank holidays) from clearance of payment. We will endeavour to notify you by e-mail or phone call of out of stock items.

We only offer deliveries within the UK.

UK Delivery Charges

Via Royal Mail First Class Signed For
Weight Range Price
0-100g £2.35
201-500g £2.73
501g to 750g £5.53
1-1/25 £5.88
1.26-1.5kg £6.82
1.5-1.75kg £7.20
1.76-2kg £7.57
2-4kg £7.95
4-6kg £8.32
6-8kg £8.70
Each additional 2kg + £3

Postage / Shipping Questions
If you have any questions / queries on any of our Postage and Shipping information please contact us on 0845 475 69 67 or email info@modone.co.uk where we will endeavour to answer your questions.

Free Delivery

The free delivery promotion applies only to orders of £100 or more placed online at www.modone.co.uk which have been accepted by us. We’re sorry but this offer doesn’t work in conjunction with any other promotional code used at the checkout.

We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.

Returns & Refunds

If something’s wrong please let us know as soon as possible – please keep all packaging, labels and delivery documents. Our customer service team can be contacted on 0845 475 69 67 or email info@modone.co.uk where we will endeavour to answer your questions.

Goods can either be returned to store or by post (see below).

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.
In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased.

Without a receipt we will exchange or refund in vouchers at the last known selling price.

If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will refunded with the full multi-buy value.

If your payment card expires before we process your refund please contact customer services by telephone with your order number, postcode and new card details.

Our refunds policy is in addition to your statutory rights.

PayPal Payments

PayPal orders will be treated as any other order, your PayPal account will be deducted when we receive your order. Any refunds can be taken back to store or sent to us by post. In both cases your PayPal account will be credited, cash and card refunds are not available on PayPal orders.

Exceptions to Refund Policy

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:
• helmets
• hats;
• hair accessories;
• quilts & duvets;
• pillows & cushions
• DVD’s (in original packaging with any security seals still intact)
• confectionery;
• underwear;

Please note that gift vouchers are non-refundable and cannot be exchanged for cash.

Free Returns to Store

If you would like to return goods Mod One free of charge, please safely dispose of any broken glass before returning your item to us. Please pop into our store with your proof of purchase, all original packaging and we’ll do our best to help.

Returns by post

You can return goods to us via the Post Office to:
Mod One – Returns Department
Mod One Ltd
153 Magdalen Street
The parcel should contain:
• The item(s) you purchased that you wish to return in their original condition.
• Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will be refunded for the delivery charge if we have made an error in our dispatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer canceling within 7 days of receiving your order under the Distance Selling  Regulations (see below).

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.

If you need advice on returning by post, please contact our customer services team on 0845 475 69 67 or email
info@modone.co.uk where we will endeavour to answer your questions.

Sale of Goods Act

Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
• conform to the description we have given you
• be of satisfactory quality.
• be fit for purpose.
• be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged;
pierced earrings, cosmetics/fragrances, hats, helmets, hair accessories, quilts, duvets, pillows, cushions, confectionary and underwear.

If you want to cancel, you must do within seven working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.

You are responsible for returning the goods to us at your cost.

The goods and your notice of cancellation should be sent to:
Mod One – Distance Selling Cancellations
Mod One Ltd
153 Magdalen Street
Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.

Electronic Communications

When you visit Mod One Ltd or send e-mails to us, you are communicating with us electronically.

You consent to receive communications from us electronically. We will communicate with you by email.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Accuracy of Information

Mod One Ltd takes great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers however, errors may occur.

If you require further information on products etc. we recommend you contact us on
0845 475 69 67 or by email to info@modone.co.uk

Customer care is paramount to us and we aim to resolve any queries or issues within 24 hours.

The illustrations and colours are representative only. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at time of publication.

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content.

We welcome your comments regarding our merchandise and services, including our Internet site. However, any notes, messages, guest book postings, ideas, suggestions, or other material which you submit to Mod One Ltd will become property of Mod One Ltd and Mod One Ltd shall be entitled to use any kind and nature of
material which you submit for any type of use forever including in any media whether now known or hereafter devised, including for promotional and advertising purposes, without compensation to you of any kind.

You agree to indemnify Mod One Ltd, its respective shareholders, officers, directors, employees, agents, distributors, vendors, and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable legal fees, resulting from your breach of any of these terms and conditions


Material from http://www.modone.co.uk, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property Mod One Ltd or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Mod One Ltd and protected by U.K and international copyright laws. All software used on this site is the property of Mod One Ltd or its software suppliers and protected by United Kingdom and international copyright laws.

Copyright Complaints

Mod One Ltd and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please email info@modone.co.uk with your complaint.

Risk of Loss

All items purchased from Mod One Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items only passes on to you upon delivery by our chosen carrier.

License and Site Access

Mod One Ltd grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Mod One Ltd. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Mod One Ltd. You may not frame or utilize framing techniques to enclose any trademark, The trademarks, logos, and service marks (collectively the “Trademarks”) you see on this site, are registered and unregistered trademarks of Mod One Ltd, its affiliates, and
others, logo, or other proprietary information (including images, text, page layout, or form) of Mod One Ltd and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Mod One Ltd name or trademarks without the express written consent of Mod One Ltd. Any unauthorized use terminates the permission or license granted by Mod  One Ltd. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Mod One Ltd so long as the link does not portray Mod One Ltd, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Mod One Ltd logo or other proprietary graphic or trademark as part of the link without express written permission.


The materials in this site and any third-party sites are provided “as is” and without warranties of any kind, either express or implied.

Except for product warranties shown in text for select merchandise, Mod One Ltd, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Mod One Ltd does not warrant that the materials will be accurate, reliable or error-free.

Mod One Ltd does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in linked sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. The material that you read in the Mod One Ltd site is provided solely for entertainment, promotional, and commercial purposes.

Applicable Law

Mod One Ltd makes no representation that materials in the site, including merchandise offered for sale and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the United Kingdom. Those who choose to access this site from locations outside of the U.K. do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise from the common carrier.


Any dispute relating in any way to your visit to Mod One Ltd or to products you purchase through Mod One Ltd shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate Mod One Ltd intellectual property rights, Mod One Ltd may seek injunctive or other appropriate relief in any court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Mod One Ltd does not sell products to, children, but it sells them to adults, who can purchase with a credit card.

If you are under 18, you may use Mod One Ltd only with involvement of a parent or guardian. Mod One Ltd and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

All users can submit reviews of any product directly to the website and this is actively encouraged.

All communication, being images, comments, suggestions, are to be emailed to info@modone.co.uk